At PrimeWin ltd, we are 100% committed to protecting the privacy and security of our customers and site visitors. We understand the trust you place in our business when you provide us with personal information. Our Privacy Policy sets out our privacy promise to you. We do not share your data with third parties for them to market their products or services to you. If you have any questions about how we protect your privacy, please contact us at [email protected].
primewin.co.uk is the website of PrimeWin ltd, registered in the United Kingdom with its registered office at 128, City Road, London, EC1V 2NX, UNITED KINGDOM. Any reference in this policy to “PrimeWin ltd”, “we”, “us” or “our” is to PrimeWin ltd.
When you interact with us through our website (or otherwise), you may provide, or we may collect, certain information that identifies you personally (referred to as personal data). For the purposes of the General Data Protection Regulation (“GDPR”) and all other laws relating to the use of your personal data, PrimeWin ltd is the “data controller”—that is, we decide how your personal data is used and, most importantly, are responsible for keeping your data safe and only using it for legitimate purposes.
We are committed to protecting your privacy and will take all necessary steps to comply with our legal obligations when using your personal data. This Privacy Policy explains how we fulfill this commitment, so please read it carefully.
WHAT THIS POLICY TELLS YOU
This Privacy Policy explains:
- What types of personal data you provide to us (or which we collect from you) when using our website or when you interact with us directly.
- How and why we use this data and the legal basis for doing so.
- With whom we share your data.
- Your rights over your data and how you can exercise those rights.
- How to contact us if you have any issues or wish to learn more.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
You may provide us with the following types of personal information when you register with PrimeWin ltd or interact with us directly (whether via our website or other means):
- Identity: first name, surname, PrimeWin ltd log-in information (password), country of residence.
- Contact: email address, telephone numbers, and physical address.
- Financial: payment card details, billing address, purchase information, and payment history.
- Profile: your preferences for marketing, website settings, and feedback regarding your experience with PrimeWin ltd (through reviews and surveys).
- Social: if you choose to register an account using your Facebook, Twitter, or Google account, we may use the contact information provided by the relevant service to help populate your PrimeWin ltd registration.
In addition, we may collect the following types of information when you use our website (using cookies or other tracking technologies):
- Usage: information about how you use our website, including time spent on pages, click-throughs, and any download errors.
- Technical: IP address, browser type, device information, network and software identifiers, operating system, and system configuration.
The table below summarizes how we use your personal data and our legal basis for doing so. (In some cases, we may process your personal data on more than one lawful basis, depending on the purpose.)
| Reason We Use Your Data | What Data | Legal Basis for Processing |
|---|---|---|
| Register you as a PrimeWin ltd customer | Identity, Contact, Profile, Social | Performance of a contract with you. |
| Enable you to log in to your PrimeWin ltd account | Identity, Contact, Social | Performance of a contract with you. |
| Enable you to participate in a PrimeWin ltd competition | Identity, Contact, Financial, (additional data as applicable) | Performance of a contract with you. |
| Process payments made through our website | Identity, Contact, Financial | Performance of a contract with you. |
| Arrange for the delivery of your prize if you have won a competition | Identity, Contact, (additional data as applicable) | Performance of a contract with you. |
| For internal administration and record keeping purposes | All | Performance of a contract with you; necessary to comply with a legal obligation; and/or necessary for our legitimate interests (for effective business administration and service provision). |
| Notify you of changes to our Privacy Policy, Terms and Conditions, or changes to our services or products | Identity, Contact | Performance of a contract with you; necessary to comply with a legal obligation. |
| Answer your enquiries (which may involve contacting you by post, e-mail, or phone) | Identity, Contact | Performance of a contract with you; necessary for our legitimate interests (to ensure our customers are informed and satisfied with our services). |
| Get in touch with you about relevant PrimeWin ltd competitions, products, and services | Identity, Contact, Profile | Necessary for our legitimate interests (to develop our business, including our competitions, products, and services). |
| Contact you about third-party products and services we believe may be relevant, or pass your details on to third parties (only when you have indicated you would like to hear about these) | Identity, Contact, Profile | Consent. |
| Improve and personalize your experience of the PrimeWin ltd website by delivering more relevant content and advertising | Identity, Contact, Profile, Usage, Technical | Necessary for our legitimate interests (to develop our business, improve our website and overall user experience, and inform our marketing strategy). |
| Administer the PrimeWin ltd website (including troubleshooting, testing, analysis, and enabling interactive features) | All | Performance of a contract with you; necessary for our legitimate interests (to ensure that our website is fully functional and operating in the most effective way for you). |
| Verify your identity and detect fraud and security issues | All | Necessary for our legitimate interests (to prevent and detect fraudulent activity, security incidents, and criminal activity). |
| Give you the opportunity to provide us with feedback through reviews and surveys | Identity, Contact, Profile, Usage, Technical | Necessary for our legitimate interests (to develop our business, promote new products and services, and obtain feedback from customers to improve our services). |
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis for doing so.
In addition, we may anonymize and aggregate your personal data in a way that does not identify you. This anonymized data may be used for testing our internal systems, research, and general analysis.
WHO DO WE SHARE YOUR DATA WITH?
Importantly, we do not pass your personal data on to any third parties for the purpose of marketing their products or services to you. If we ever decide to do so in the future, we will only do so with your explicit consent.
However, we may share your personal data with trusted third parties to help us deliver our products and services as effectively as possible. These third parties may assist us with:
- Delivering relevant email and text marketing (subject to your subscription preferences).
- Conducting customer reviews and surveys.
- Personalizing the content on our website to provide you with a tailored experience.
- Delivering targeted and re-targeted advertising to keep you informed about our services.
- Detecting fraud or criminal activity.
- Creating your PrimeWin ltd account (for example, through social media platforms you use to register).
- Running competitions (for example, involving auditors, judges, or professional advisors).
- Other aspects of service delivery, such as hosting our website and processing customer payments.
Where we share personal data with third parties, we ensure that access is strictly limited on a need-to-know basis and that these third parties are subject to confidentiality and security obligations. Please note that some third-party service providers may use cookies or other tracking technologies, as explained further in our Cookies Policy.
In certain circumstances, we may also be required to share your personal data with third parties if required by law or regulation. In such cases, we will only disclose data to the extent legally required.
DO WE SEND ANY OF YOUR DATA OUTSIDE OF THE EEA?
The European Economic Area (EEA) is considered to have robust data privacy protections. We consciously limit occasions when your data is transferred outside of the EEA. If a transfer is necessary (for example, when our service providers are based outside the EEA), we ensure that your data remains protected by ensuring a legal basis for the transfer and implementing all necessary safeguards.
If requested, you have the right to learn about the safeguards we have put in place for international data transfers.
HOW WE KEEP YOUR DATA SECURE
We adopt industry-standard security measures to ensure your data is kept safe and secure and to prevent unauthorized access, use, or loss. For example, we use secure server software (e.g., EV SSL) that encrypts all information you provide before it is transmitted to us. We also ensure that any third parties handling your data on our behalf are subject to appropriate confidentiality and security standards.
Despite these measures, please be aware that no transmission of data via the internet is completely secure. Consequently, while we take every reasonable precaution to safeguard your data, we cannot guarantee its absolute security, and any transmission is at your own risk.
HOW LONG DO WE KEEP YOUR DATA FOR?
We will retain your personal data for as long as you hold a PrimeWin ltd account or remain engaged with our communications regarding our latest news, products, and services. Should you decide to disengage from our services, we may still need to retain your data for legal reasons (for example, for tax purposes or to resolve any disputes).
LINKS TO THIRD-PARTY WEBSITES
Our website may contain links that enable you to visit third-party websites easily. Once you leave our website using these links, please note that we have no control over the privacy practices or content of those sites. This Privacy Policy does not govern any information you provide while visiting third-party sites. We recommend that you review the privacy policies and terms of use of any third-party sites you visit.
CHANGES TO OUR PRIVACY POLICY
Any amendments to this Privacy Policy will be published on the primewin.co.uk website. We encourage you to check back regularly for any updates. In the event of substantial changes, we may also notify you by email, where appropriate.
YOUR RIGHTS
Under certain circumstances, you have the right to:
- Access a copy of your personal data.
- Correct or update your personal data (either by logging into your account or by contacting us).
- Erase your personal data.
- Object to the processing of your personal data where we rely on a legitimate interest.
- Restrict the processing of your personal data.
- Request the transfer of your personal data to a third party.
- Withdraw your consent to our processing activities (please note that we may continue processing your personal data if we have a legal basis to do so).
If you wish to exercise any of these rights, please contact us. There is no fee to exercise your rights unless your request is unfounded, repetitive, or excessive (in which case we may charge a reasonable fee). We may also refuse to comply with your request under such circumstances. For legitimate requests, we will respond within one month (unless a longer period is required by law or due to the complexity of the request). In some cases, we may ask you to verify your identity before processing your request.
If you are concerned about how we are handling your personal data, you may also contact the Information Commissioner’s Office (ICO). However, we would appreciate the opportunity to address your concerns directly first.
HOW TO OPT-OUT OF PRIMEWIN ltd MARKETING
You may opt-out of any marketing communications from PrimeWin ltd at any time by contacting us or by using the opt-out function provided in the relevant marketing email. Please note that while you can opt-out of marketing communications, we may still need to send you service-related notifications (such as changes to our privacy terms or terms of use).
We do not share your personal data with any third parties for marketing purposes. Should we ever decide to do so in the future, we will only proceed with your consent—and you will have the opportunity to opt-out of such communications.
CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the details below:
Email: [email protected]
Postal Address:
The Customer Services Manager
PrimeWin ltd
128, City Road
London, EC1V 2NX
UNITED KINGDOM